Train and empower your order processing staff
A third way to reduce order processing costs is to train and empower your order processing staff. Your staff are the ones who execute the order processing workflows and interact with your customers, so they need to have the skills, knowledge, and tools to perform their tasks effectively and efficiently
. For example, you can provide them with regular training on your order processing software, systems, and standards, as well as on customer service and communication skills. You can also empower them with the authority and flexibility to handle order issues, problems, and complaints, and reward them for their performance and improvement.
Training and empowering your order processing staff can help you reduce errors, delays, and conflicts, as well as increase productivity, quality, and loyalty.
